FAQ's

How far in advance should I reserve my rentals?
We recommend reserving your rentals as early as possible, especially for weddings and large events. Popular items and dates can book quickly. However, we’re happy to accommodate last-minute requests when availability allows.

What areas do you serve?
We primarily serve Ellensburg, Cle-Elum, Roslyn, Easton, Yakima, and the greater Central Washington area. Delivery may be available to additional locations depending on the size and details of your event.

Do you offer delivery and pickup?
Yes! Delivery and pickup are available for an additional fee based on your event location and order size. Delivery details will be included in your quote.

Do you set up and take down the rentals?
Our standard delivery service does not include setup or teardown unless specifically arranged. Setup services may be available for certain rentals and events—just ask when requesting your quote.

How do I reserve my rentals?
Start by submitting an inquiry through our website. Once we confirm availability and finalize your order, we'll provide the necessary agreement and payment details to secure your date.

Is a deposit required?
Yes. A security deposit may be required to protect against damage, loss, or excessive cleaning. The amount will be outlined in your rental agreement.

When is payment due?
Your quote and rental agreement will specify the payment schedule for your order. We’ll make sure all payment requirements are clear before your reservation is finalized.

What happens if something gets damaged?
We understand that accidents happen. Your rental agreement will explain our damage and replacement policies. We ask customers to treat our rentals with care and report any damage as soon as possible.

Can I change my order after booking?
We’ll do our best to accommodate changes based on availability. Please contact us as soon as possible if you need to add, remove, or change rental items.

What if I need to cancel my reservation?
Our cancellation policy is outlined in your rental agreement. Because your date and inventory are reserved specifically for your event, cancellation terms may apply.

How long is the rental period?
Rental periods vary depending on the item and event. Your quote will specify the pickup and return schedule for your order. If you need an extended rental period, let us know and we'll see what we can arrange.

Are your rentals cleaned between events?
Yes. We inspect and clean our rental inventory between events so your items are ready for your special occasion.

Can I see the rentals in person before booking?
Absolutely. If you'd like to see an item before reserving it, contact us and we'll let you know what viewing options are available.

Do you require a minimum order?
Minimums may apply depending on the type of order and delivery location. Contact us with your event details and we'll be happy to help.

Can you help me choose what I need for my event?
Absolutely! If you're unsure how many tables, chairs, bars, or other items you'll need, tell us about your event and we'll be happy to help you plan your rental order.